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What can I do if receiving defective item?
What can I do if I want to return unopen items?
Currency Charging
What is PayPal?
Do you have a printed catalogue?
What can I do when I click Place Order to finish my order, and an error page is shown?
What can I do if the item received is different from the description on your website?
How can I read your email reply if the content is corrupted and unable to be decoded?
What should I do if I cannot complete my PayPal transaction when placing my order?
Why have the items in my shopping cart/wish list disappeared?


What can I do if receiving defective item?
If you receive a damaged or defective item, please email us the order number & the product condition within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. Please note that unauthorized returns may be refused or disregarded. If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us. These damaged/defective items must be returned to us securely packaged and wrapped. After we received the product, we will examine and test the defective item(s). If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you. Compensation for the shipping costs will be provided by the issue of either a coupon or a YesAsia credit to your account and will ONLY be offered if the package is returned by Regular Air Mail. No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services. If the package was returned by a shipment method other than regular Air Mail, Fonngan.ecrater.com reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund. Reports of defective products on a replacement shipment will not be entertained. It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

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What can I do if I want to return unopen items?
You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. You may choose to return any unopened items that are in their original packing and in good condition. Fonngan.ecrater.com is not responsible for the shipping cost. Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. Unauthorized returns may be refused or disregarded. If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us. These items must be returned to us securely packaged and wrapped. Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as YesAsia credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition. It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

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Currency Charging
If you have selected a reference currency, please note that this is only for reference and to aid you in your online shopping. All purchases and other transactions are charged in HK Dollars (HKD)

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What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. Please visit PayPal's official website for detailed information.

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Do you have a printed catalogue?
We do not issue a printed catalogue. You can browse all available products online at Fonngan.ecrater.com.

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What can I do when I click Place Order to finish my order, and an error page is shown?
Occasionally an order can still be successfully submitted if an error page is shown at this last step. To avoid placing a duplicated order, please log in to My Account to check for your recent order history before attempting to place a new order. If there is no order placed, please submit your order again.

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What can I do if the item received is different from the description on your website?
Since product information is provided mainly by our suppliers, it is possible for insufficient or typographical errors to occur. If there is any error or missing information in our product information, please contact the Customer Service Department for further assistance.

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How can I read your email reply if the content is corrupted and unable to be decoded?
Fonngan.ecrater.com's email replies are in HTML. For Chinese, Japanese and Korean languages, customers can follow the below steps to encode the content. Internet Explorer View > Decode > Unicode (UTF-8) FireFox View > Character Encoding > Unicode (UTF-8) Netscape Users Go to Options/View to change the encoding accordingly.

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What should I do if I cannot complete my PayPal transaction when placing my order?
If you have placed an order but cannot complete your PayPal transaction, you must log in to PayPals official website and process the payment before your order will be dispatched. After you log in: - Choose Send Money - Enter fonnngan@gmail.com as the "Recipient's Email Address" - Enter your "Order number" in the subject line Once you have paid through PayPal, please send the Transaction ID to fonnngan@gmail.com. You can expect your order to start processing within the next 1-2 business days or you can sign into the "My Account" section to view your order status from time to time.

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Why have the items in my shopping cart/wish list disappeared?
Customers should log in before adding any item to the shopping cart/wish list. If you add any item(s) before logging in, the cart/wishlist will revert to its previous contents (empty or otherwise) from last time you logged in. The setting of your browser may affect your shopping cart/wish list as well. You should enable 'Cookies' on your browser: To Enable 'Cookies' For Microsoft Internet Explorer 1. From the toolbar at the top, choose 'Tools' 2. Select 'Internet Options' 3. Click on the 'Security' tab 4. Click on 'Internet' 5. Choose the 'Default' level For Netscape browsers 1. Select 'Edit' 2. Select 'Preferences' 3. Select 'Advanced' 4. Select 'Accept all cookies' (or 'Enable all cookies') 5. Click 'OK'

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Last Updated: 11 Apr 2007 08:45:04 PDT home  |  about  |  terms  |  contact
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